Write it down

Too often we have customers come into our store, or call us on the phone, because they can’t access their email or a certain website. When we try to help people into these accounts we are always going to ask, “Do you know your password?”

Most people who can answer that question have their password written down and just have to find it, but the trouble comes when people don’t write it down or save it somewhere. We then have to go through the process of resetting the password and hope that one of the recovery options works to get us to the point to reset the password. If we can’t do either of those options, there’s little else we can do to help.

I know we’ve written about this in the past, but it still holds true: save your passwords somewhere.

Most people write them down in a tiny notebook and keep them by their computer so they can refer to them when needed. I’ve seen people make a spreadsheet on their computer with passwords and other login information, and I’ve seen some people use a password manager to keep track of their passwords.

What often happens is passwords get saved in a web browser when you log in and it keeps it saved for whenever you go to that site. However, if you switch to a different browser or computer, those passwords do not come with you.

I’m not saying if you don’t write down your passwords you are wrong, but I’ve seen it too many times where writing it down would’ve saved the day. Most times the password reset process works, but I have also seen times where it hasn’t and people have had to start some accounts all over.

You can do what you want, but like I always tell people, “I’d rather have it written down and not need it, than need it and not have it written down.”

Updated: April 15, 2019 — 9:48 am