Scam calls, pop-ups

It’s been a while since we have written about this subject because we haven’t really had many people calling about scams lately — which is a good thing!

But we at iCitizen usually notice scam calls and pop-ups can come in waves and there must be a lull in that wave right now. They will pick up again though and it doesn’t hurt to have a reminder of what to do if you receive these scam messages.

If you receive a pop-up on your computer saying you have a virus or your network has been infected or your hardware is failing and the pop-up says they are from Windows, it is a scam. If it gives you a phone number to call, do not call because they will try as hard as they can to convince you to let them into your computer to check things out. Once they are in your computer they can do anything they want, such as place a virus on your machine or even steal your personal information.

If you see this pop-up on your computer the best thing to do is hold down the power button for roughly 10 seconds to shut it down. When you turn the machine back on and go back onto the internet the pop-up should be gone, but there have been times where it still doesn’t go away. If this happens, give us a call and we can help you with further steps to remove the pop-up.

Another scam we get a lot of questions about is phone calls claiming to be from “Microsoft” saying the person’s computer is infected or Windows license is expiring or expired.

First, your Windows license can’t expire and second, there is no way Microsoft could know if you have a virus on your computer.

If you receive this call, tell them you know they are fake and you are going to report them to the authorities. They usually stop calling. Another option is to block that number from calling you again so you don’t even get the notice they tried to call you.

Scams can be a scary thing if you don’t know what to look out for. Hopefully you can refer to this article if a scam comes up on your computer or if a scammer calls you. If you have any questions about scams or how to deal with them, give us a call and we can advise you.

If you have any questions concerning computers or tech support contact us at or call the Citizen at 831-3455.

Updated: May 9, 2019 — 8:39 am