Over this past week we’ve had probably 10 or more calls and visits about pop ups on computers saying they have a virus and they need to call Microsoft to get it fixed.
We’ve wrote about this many times in the past, but it’s time to remind you that Microsoft will never call you or send a pop up on your computer telling you that you need to call them to get your computer fixed, it is all a scam.
These pop ups come up when you click on a link that takes you to a website that is running a malicious script. Everything the pop up says is just a scare tactic to get you to call the number provided, and the part that scares people most is when they can’t close out of it and it’s stuck on their machine. The best way to get rid of this pop up is to hold down the power button on your computer for 10 seconds to shut it down, and then turn it back on. If your web browser asks you to restore web pages the next time you go on the internet make sure you say no or just close out of that prompt because if you restore web pages you go right back to that pop up screen.
This pop up isn’t technically a virus on your computer so your antivirus won’t detect it. The only way to truly avoid it happening is just being more aware of what you’re clicking on. Don’t click on any images or searches that have the word Ad or Sponsored by them. Don’t click on the links that say “You won’t believe what happens next . . .” because those are links that can take you to the scam screen. They hide in other places too, but as long as you are aware of what you’re clicking on you can maybe prevent that pop up from coming up on your computer.
Finally, if that pop up does come up on your computer, do not call the number provided! Do not let them on your computer because that’s when the virus gets put on your machine. Do not give them any information such as credit cards, bank account numbers or any other personal information. Just shut down your computer and turn it back on and you should be fine. If they call your house just tell them you know that they are a scam and that you will be reporting them to the authorities and they should stop calling.
If you have any questions regarding scam attempts give us a call and we’ll help you out.