Turning off, unplugging, then turning back on

We’ve written in the past that when having issues with your computer or any other device, the first thing you should always try is to turn it off and back on again. With the power outages a few weeks ago, many people have been having issues with many of their devices that were plugged in […]

Power outages and computers

The recent April snowstorm brought a lot of havoc to our area and part of that havoc was power outages. Many people in the area lost power during the storm and power outages can have a major effect on computers. We had many calls about computers not turning on and devices not working properly after […]

Scam calls, pop-ups

It’s been a while since we have written about this subject because we haven’t really had many people calling about scams lately — which is a good thing! But we at iCitizen usually notice scam calls and pop-ups can come in waves and there must be a lull in that wave right now. They will […]

How to improve Wi-Fi

This is a question we hear all year long, but we expect to hear it a lot more as the weather finally gets warm. Wherever you are, it’s always nice to have Wi-Fi coverage. Sure, we always have LTE on our phones we can fall back on, but data can be expensive. If you want […]

Write it down

Too often we have customers come into our store, or call us on the phone, because they can’t access their email or a certain website. When we try to help people into these accounts we are always going to ask, “Do you know your password?” Most people who can answer that question have their password […]

Do you know your apps?

I read an article recently about a company named AV-Comparatives that tested 250 supposed anti-malware security apps in the Google Play Store. They would install one of the security apps on their list on a Samsung Galaxy S9 and download an app they knew to be malicious and see if the security app would detect […]

Daylight Saving Time . . . did your clock change?

This past weekend everyone in the area was moving their clocks forward one hour for Daylight Saving Time. While we have to do this with some electrical or battery operated clocks, our phones and computers and other smart devices take care of this automatically! It’s a nice feature to just have done instead of having […]

Another nail in the coffin for Windows 7

In the past we’ve indicated that coming in January 2020 Windows 7 will no longer be supported and will stop receiving security updates. Many customers have reached out to us about this topic to ask questions and some have upgraded to Windows 10 to get ahead of the curve. For those of you who are […]

Adding another user to Windows 10

Do you have just one computer in the house and everyone needs to use it, but they clutter up the desktop with their own icons, or they accidentally delete one of your files? Do you wish they had their own account on the computer to mess around with instead of yours? Like all other Windows […]

Apps and features in Windows 10

Do you have any apps (programs) on your computer that you no longer use, but you don’t know how to uninstall them? Do you want to change different program defaults so that certain items open up in a particular program? Both of these things and more can be done from the Apps section of the […]